Returns Policy:

At ARCHIV3D, we are committed to ensuring your satisfaction with every purchase. Please review our returns policy below:

Returns Eligibility:

• We accept returns for most items within 14 days of purchase.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Exclusions:

• Please note that for hygiene reasons, earrings cannot be returned.

• Additionally, personalised items, including custom-made or engraved products, are not eligible for return unless there is a manufacturing defect or damage.

Return Process:

• To initiate a return, please contact our customer service team at sales@archiv3d.co.uk and include your original order number.

• Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or damage.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If the return is approved, a refund will be processed to the original method of payment within 10 working days.

Exchanges:

• If you need to exchange an item, please contact our customer service team to arrange for a replacement.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at sales@archiv3d.co.uk.

• Please provide photos of the damaged item when contacting us to expedite the resolution process.

Gift Returns:

• If you received an item as a gift and need to return it, please contact our customer service team for assistance.

Non-Returnable Items:

• Certain items may not be eligible for return due to hygiene reasons, safety concerns, or customisation. These include but are not limited to:

  • Earrings

  • Personalised or engraved items

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at sales@archiv3d.co.uk.

ARCHIV3D reserves the right to update or modify this returns policy at any time without prior notice.